At gamba, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have as a member on our Philippines-based online gaming platform. Please read this page carefully alongside our Terms and Conditions before registering an account.
Last updated: 2025
What We Collect
When you register an account on gamba, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of your government-issued identification document as part of our Know Your Customer (KYC) verification process, which is required under applicable Philippine regulations. If you contact our support team, we may retain records of that correspondence, including any additional personal details you share with us during that interaction. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers — though we do not store full card numbers or sensitive banking credentials directly on our servers. All information you provide must be accurate, complete, and kept up to date; providing false information is a breach of our Terms and Conditions and may result in account suspension. We only ask for information that is genuinely necessary to operate your account safely and in compliance with our legal obligations.
In addition to the information you actively provide, gamba automatically collects certain technical and behavioural data when you use our platform. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We use session cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your devices. Behavioural data — such as which games you play, how long you spend on the platform, and which promotions you view — helps us personalise your experience and improve the overall quality of our service. We may also collect data about the frequency and timing of your sessions to support our responsible gaming monitoring obligations. This technical data is processed in aggregate where possible and is not used to make automated decisions that significantly affect your rights without human review. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform.
The personal data we collect is used primarily to create and manage your gamba account, process your deposits and withdrawals, verify your identity, and deliver the gaming and entertainment services you have signed up for. We also use your information to communicate with you about your account, including sending transaction confirmations, security alerts, and updates to our policies. Where you have opted in, we may send you promotional communications about new offers, bonuses, and platform features — you can opt out of these at any time by updating your account preferences. Your data is used to fulfil our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and compliance with Philippine gaming authority requirements. We analyse aggregated usage data to improve platform performance, fix technical issues, and develop new features that better serve Filipino players. We do not use your personal data for any purpose that is incompatible with the reasons for which it was originally collected, and we will notify you if that ever changes.
Sharing & Your Rights
gamba does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and fraud prevention services — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or gaming regulators in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the safety and integrity of the platform. In the event that gamba undergoes a business restructuring or acquisition, your personal data may be transferred as part of that process, and you will be notified in advance where required by law. We take reasonable steps to ensure that any third party receiving your data provides an adequate level of protection consistent with this Privacy Policy.
We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all personnel with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by applicable law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your gamba account and to keep your login credentials confidential at all times.
As a registered member of gamba based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to the personal information we hold, to ask us to correct any inaccuracies, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected — subject to any legal retention obligations we must comply with. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, or ask us to provide your data in a portable format where technically feasible. If you have given consent for a specific type of processing — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, please contact our support team through the details available on the FAQ page, and we will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law, regulatory guidance, and our internal compliance obligations — which may include retaining transaction records and identity verification documents for a minimum of five years following account closure. When data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered members through the platform. Your continued use of gamba following the publication of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. For any questions about this policy, please visit our FAQ page for further guidance.
We are committed to keeping your personal data secure and transparent. If you have any questions about how we handle your information, our FAQ page has the answers you need.